FAQs

We are here to help! You can reach our support team through:

• Contact Form: Visit our Contact Us page and fill out the form
• Email: Send your inquiry to support@trustiry.com
• Help Center: Browse our comprehensive help articles and guides
• Response Time: We typically respond within 24 hours on business days

Before contacting support:

• Check this FAQ section for quick answers
• Review our Terms of Use and Privacy Policy
• Have your account email ready for faster assistance

For urgent issues related to account security, please include "URGENT" in your subject line.

Yes! You can manage your reviews at any time:

To edit a review:

1. Log in to your account
2. Go to your profile and find "My Reviews"
3. Click "Edit" on the review you want to update
4. Make your changes and resubmit

To delete a review:

1. Navigate to the review from your profile
2. Click "Delete" and confirm your choice

Note: Edited reviews may go through verification again to ensure compliance with our guidelines.

Business ratings on Trustiry are calculated using a weighted average system:

• Star ratings: Each review contributes 1-5 stars
• Recency factor: More recent reviews have slightly higher weight
• Verified purchases: Reviews from verified customers may carry additional weight
• Review quality: Detailed reviews with photos may have enhanced visibility

The overall rating is displayed on a 5-star scale and updated in real-time as new reviews are published. Minimum of 3 reviews required before an overall rating is displayed.

We also show the distribution of ratings (how many 5-star, 4-star, etc.) so you can see the full picture.

Our review verification process typically takes 24-48 hours. During this time, our moderation team checks that reviews:

• Follow our community guidelines
• Do not contain prohibited content (spam, hate speech, profanity)
• Represent genuine customer experiences
• Include constructive feedback

You will receive an email notification once your review is published. If your review requires changes, we will contact you with specific guidance.

We require registration to:

• Maintain authenticity: Verified accounts help ensure reviews come from real customers
• Prevent spam: Registration reduces fake and fraudulent reviews
• Enable follow-up: You can edit, update, or respond to comments on your reviews
• Build trust: The community can see your review history and credibility

Registration is free, quick, and helps maintain the integrity of our platform.

Verified businesses have gone through our verification process:

• Business ownership has been confirmed
• Contact information has been validated
• They can respond to reviews
• They display a "Verified" badge on their profile
• They can upload official photos and updates

Unverified businesses are user-submitted listings that:

• Can still receive reviews from customers
• May not have claimed their profile yet
• Cannot officially respond to reviews
• Business owners can claim and verify their profile at any time

Both types display authentic customer reviews to help you make informed decisions.

If you cannot find a business on Trustiry, you can add it yourself:

1. Click the "Add Business" button in the navigation menu
2. Fill out the business information form including:
   • Business name
   • Category and subcategory
   • Location and contact details
   • Website and social media links
   • Description and business hours
3. Upload the business logo (optional but recommended)
4. Submit for verification

Once verified, the business will be added to our directory and you can leave the first review!

To maintain a trustworthy platform, all reviews must:

• Be based on personal experience: Only review businesses you have actually interacted with
• Be honest and fair: Provide balanced feedback, both positive and constructive
• Be respectful: No hate speech, profanity, threats, or personal attacks
• Be relevant: Focus on the products, services, or customer experience
• Protect privacy: Do not share personal information about yourself or others
• Be original: No plagiarism or copied content

Reviews that violate these guidelines will be removed, and repeat offenders may have their accounts suspended.

Yes! We encourage adding photos to your reviews as they help other users make informed decisions.

Photo Guidelines:

• Maximum 5 images per review
• Maximum file size: 2MB per image
• Accepted formats: JPG, JPEG, PNG
• Photos should be relevant to your experience
• No inappropriate, offensive, or copyrighted content

Images are automatically optimized for fast loading while maintaining quality. Photos must comply with our content policy and will be reviewed along with your text review.

For Customers:

• Browsing reviews: 100% Free
• Writing reviews: 100% Free
• Creating an account: 100% Free
• Searching businesses: 100% Free

For Business Owners:

• Claiming your business: Free
• Basic profile: Free
• Responding to reviews: Free
• Premium features: Subscription plans available

We believe in transparency and maintaining an open platform where genuine customer feedback is always accessible to everyone.